Refund Policy

At DirectVapeBar, customer satisfaction is our priority. We stand behind the products we sell and offer a clear and transparent return policy to ensure a reliable shopping experience.

30-Day Return Window

You may request a return or exchange within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for return or refund.

Free Returns

DirectVapeBar offers free returns on eligible items.

DirectVapeBar covers the cost of return shipping for approved returns. If your return is accepted, we will provide a prepaid return shipping label at no cost to you. We do not charge restocking or handling fees. Once the return is approved and received, you will be refunded the product purchase price.

Return Eligibility

To qualify for a return and full refund, items must meet the following conditions:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• All original components, accessories, and tags must be included

Items that show signs of use, damage, or alteration may not be eligible for a refund.

How to Start a Return

To initiate a return, please follow these steps:

1. Contact our support team by email at support@directvapebar.com and include your order number
2. Our team will review your request and respond within 24–48 hours
3. If approved, you will receive a prepaid return shipping label by email
4. Print the label, attach it to the package, and drop it off at the designated carrier location

Returns sent without prior approval may not be accepted.

Return Address

All approved returns must be sent to the address below. This address is used for return processing only and should be used only after receiving return authorization.

Return Address:
1500 Piney Green Rd, Jacksonville, North Carolina 28546, United States

Refund Processing

Once your return is received and inspected, we will process your refund. Refunds are issued to the original payment method used at checkout. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.

Contact Information

For return requests or questions related to this policy, please contact us using the information below.

• Company Name: DirectVapeBar
• Business Name: DirectVapeBar
• Business Address: 1500 Piney Green Rd, Jacksonville, North Carolina 28546, United States
• Phone: +1 848-256-8145
• Email: support@directvapebar.com
• Customer Support: Monday–Friday, 9:00 AM – 5:00 PM (US Time)
• We respond within 1 business day.