- Free US shipping over $75
- Same-day dispatch before 3pm ET
- Adults 21+ only
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Help centre
Everything customers ask us most, grouped by topic. Anything not answered here is a message to support away — we respond within 1 business day.
Once payment is authorised you receive an order confirmation email with your order details. If authorisation fails or is declined, the order is not processed — see the Payment Policy.
Signed-in customers can see every order, its status and its tracking number under My orders. Guest orders are confirmed by email instead.
Contact support as soon as possible with your order number — orders move to packing quickly, so we cannot promise a change once that has started. Orders placed to a restricted state or area are cancelled and refunded in full; see Shipping Restrictions.
Stock is re-checked against the warehouse when you place the order, so an item can sell out between adding it to your cart and paying. The checkout tells you which line is affected and how many are left, and no payment is taken.
Yes — US orders over $75 ship free. The threshold is applied to your order subtotal when the order is placed, so the shipping charge you see in the order summary is the amount you are actually charged. Full terms are in the Shipping Policy.
Orders are cut off at 5:00 PM (EST), Monday to Friday. Handling takes 1–2 business days and transit 5–7 business days, for an estimated total of 6–9 business days. Delivery estimates can be affected by carrier delays, holidays and weather.
Orders ship via UPS, USPS or FedEx depending on destination and package size. The PACT Act requires an adult signature (21+) at delivery on every vape shipment, so please ship somewhere an adult can sign.
We ship within the United States only, and cannot deliver to P.O. Boxes or military (APO/FPO) addresses. Several states and cities restrict flavoured or disposable vape products; the current list is on Shipping Restrictions. Orders to restricted areas are cancelled and fully refunded.
When your order ships you receive a confirmation email containing a tracking number, which you can follow on the carrier’s own site. Signed-in customers also see it on the order page.
You can request a return or exchange within 30 days of delivery. Requests after that may not be eligible — the full terms are in the Refund Policy.
No. DirectVapeBar covers return shipping on approved returns and provides a prepaid label. There are no restocking or handling fees.
Items showing use, damage or alteration may not be eligible for a refund.
Email support@directvapebar.com with your order number. The team replies within 24–48 hours and sends a prepaid label if the return is approved. Once the return arrives and is inspected, refunds go back to the original payment method and can take up to 7 business days to appear.
Stock is sourced from verified US distributors and checked before it leaves the warehouse. Devices that carry a manufacturer scratch-and-verify label can be checked against that manufacturer’s own authentication portal using the code under the silver panel.
It depends on the device — every product page lists the puff figure the manufacturer states, and you can browse by puff count. Devices with a boosted or pulse mode deliver fewer puffs in that mode. Real-world puff counts vary with draw length and how often you vape.
Strengths differ per product and are listed on each product page, where you choose the strength before adding to the cart. Nicotine is an addictive chemical; these products are for adults 21 and over only.
Use Shop by flavour or Shop by brand — both are built from what is actually in stock, so nothing listed there is sold out as a category. The search box at the top of every page covers product names, descriptions and flavours.
Current offers are listed on Bundle & Save, each with the spend it requires and the saving it gives. Add products until your subtotal meets the threshold, then enter the code in the discount field at checkout.
The discount is applied by our server: it re-reads the offer, re-checks the minimum against your recalculated subtotal and adjusts the order total before your card is charged. If a code has expired or the minimum is not met, checkout tells you and no discount is applied.
One discount code per order — the checkout accepts a single code.
Free US shipping is applied automatically to qualifying orders and does not need a code, so it applies alongside a bundle code.
Yes — everything currently available with a 0mg option is listed under Zero nicotine. Choose the 0mg option on the product page: other strengths of the same product do contain nicotine.
Yes. Age verification and the adult signature requirement apply to every order we ship, regardless of nicotine strength.
Federal Tobacco 21 law makes it illegal to sell vapor products to anyone under 21 anywhere in the US, so every customer is verified before an order ships. Full detail is in the Age Verification Policy.
We use AgeChecker.net. The details you enter are checked against trusted public records, and most customers pass in seconds. If instant verification fails you are asked to upload a photo of a valid government-issued ID, which a specialist reviews. Orders that cannot be verified are cancelled and fully refunded.
Yes — carriers require an adult signature (21+) with photo ID on delivery under the PACT Act.
We accept Visa, Mastercard, Amex, Discover, Apple Pay.
Payment must complete at checkout before an order is processed or shipped. All prices are charged in US dollars.
Payments run through an encrypted gateway that meets industry security standards. DirectVapeBar never stores or sees your full card details.
Applicable sales tax is calculated at checkout from your shipping address and shown in the total before you pay.
Check your billing details, then contact your bank or card issuer. If you believe a charge is wrong, contact us before starting a chargeback — see the Payment Policy.
Use Reset password and follow the emailed link. You can also change your password from your profile when signed in.
No — you can check out as a guest. An account keeps your addresses, order history and tracking in one place.
Email support@directvapebar.com or call +1 848-256-8145. Support hours are Monday–Friday, 9:00 AM – 5:00 PM (US Time). We respond within 1 business day.
You can also use the contact form.
